Shipping policy

 

Return and refund policy

Return window
You have 30 days after receiving your item to request a return.

Eligibility
Items must be unused, in their original packaging, and in the same condition you received them. Proof of purchase is required.

Non-returnable items
[Gift cards, final sale items, personalized or custom products, opened hygiene items.]

How to start a return
Email [email] with your order number, or use [returns portal link]. We'll send return instructions within [2] business days. Please don't send items back before we approve the return.

Return shipping
[Customers pay return shipping / We provide a prepaid label.] Return shipping costs are non-refundable [unless the item arrived damaged or incorrect].

Refunds
Once we receive and inspect your return, we'll email you. Approved refunds go to your original payment method within [5-10] business days. [A restocking fee of __% may apply.]

Damaged or incorrect items
Contact us within [14] days of delivery with photos and we'll send a replacement or full refund.

Exchanges
To exchange an item, return it and place a new order for the item you want.

If you meant something else (terms of service, privacy policy, a product description), tell me and I'll write that instead. Have the final text reviewed for the regions you sell in.